Terms and Conditions

1. GENERAL TERMS 

1.1 Seasonal memberships are on presale from September 1st to October 15th, each year. Starting October 16th, regular prices are applied and no exception is granted.

1.2 For all memberships, the reference date is December 31st, 2026. A proof of age is required (health insurance card and/or driver’s license) to obtain discount rates (senior, junior and toddler).

1.3 A first purchase includes a reloadable access card. The card must be kept in order to reload it for future visits (this season and the ones to come, during Winter and Summer). A 5$ fee per card applies for any replacement.

1.4 Complete payment is required to obtain a season pass.

1.5 Mont Rigaud reserves the right to revoke the privileges that a season pass confers, and this without any refund, to anyone not complying with the Mountain Code of Conduct or showing disrespectful or offensive behavior.

1.6 Seasonal memberships are non-shareable (except commercial memberships).

1.7 Membership resale is prohibited.

2. REFUND AND POSTPONEMENT POLICIES 

2.1 An administrative fee of $25 is charged for any refund or change pertaining to a seasonal membership purchase. 

2.2 Before December 5, 2026: A refund may be requested for a 2026-2027 season pass, but it must not have been used. No justification required. 

2.3 As of December 5, 2026: A refund (on a pro rata basis) may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. 

2.4 Prorated refunds are determined according to the following calendar: 

Before December 5, 2026 —— 100%
Through December 18, 2026 ———– 85%
Through January 3, 2027 ———– 70%
Through February 5, 2027 ———– 40%
Through March 5, 2027 ———— 15%
After March 5, 2027 ————– 0%        

2.5 Postponement of season pass: Only a season pass that is not used during the 2026-2027 season may be postponed to the 2027-2028 season. A postponement request must be made before the end of 2026-2027 season. A season pass can only be postponed once and is non-refundable when postponed, regardless of the reason.

1. GENERAL TERMS

1.1 Seasonal alpine touring memberships sales are launched on September 1st, each year.

1.2 For alpine touring memberships, the reference date is the date of purchase. A proof of age may be required (health insurance card and/or driver’s license) to get discount rates (toddler).

1.3 Complete payment is required to obtain a season pass.

1.4 Validity of the seasonal alpine touring membership is from January 1st to December 31st. During the summer season, the membership is valid for hiking. The membership does not grant access to the mountain bike trails.

1.5 Alpine touring trails are accessible everyday between 9am and sundown. Autonomous alpine touring or any mountain access outside of regular skiing operating hours is strictly prohibited. 

1.6 Mont Rigaud reserves the right to revoke the privileges that a season pass confers, and this without any refund, to anyone not complying with the Mountain Code of Conduct or showing disrespectful or offensive behavior.

1.7 Seasonal memberships are non-shareable.

1.8 Membership resale is prohibited.

2. MODIFICATION AND REFUND POLICIES

2.1 An administrative fee of $25 is charged for any refund or change pertaining to a seasonal membership purchase. 

2.2 A refund (on a pro rata basis) may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. 

2.3 Prorated refunds are determined according to the following calendar: 

Before May 22, 2026 —— 85%
Until June 26, 2026 ———– 70%
Unil July 31, 2026 ———– 40%
Until September 4, 2026 ———— 15%
After September 4, 2026 ————– 0%          

2.4 Postponement of season pass: Only a season pass that is not used during the 2027 season may be postponed to the 2028 season. A postponement request must be made before the end of 2027 season. A season pass can only be postponed once and is non-refundable when postponed, regardless of the reason.  

1. GENERAL CONDITIONS

1.1  The opening of the quad chairlifts and magic carpets may vary without notice depending on conditions and operational requirements; usual operating patterns do not constitute a guarantee, and only the availability at all times of at least one quad chairlift and one magic carpet is guaranteed.

1.2 A lift ticket is required for anyone wishing to access the mountain, the learning zone or the snowpark.

1.3 A person accompanying (with or without skis) a skier or a snowboarder on either of the magic carpets in the Learning zone must also purchase a learning zone access ticket.

1.4 For all ticketing purchases, the reference date is the date of purchase. Proof of age is required (health insurance card and/or driver’s license) to get discount rates (senior, junior and toddler).  

1.5 A first purchase includes a reloadable access card. The card must be kept in order to reload it for future visits (this season and the ones to come, during Winter and Summer). A 5$ fee per card applies for any replacement.

1.6 Mont Rigaud reserves the right to revoke the privileges that a lift ticket confers, and this without any refund, to anyone not complying with the Mountain Code of conduct or showing disrespectful or offensive behavior.

1.7 Tickets are non-transferable and non-shareable.

1.8 Ticket resale is prohibited.

2. MODIFICATION AND REFUND POLICIES

2.1 A refund or date change is only granted by Mont Rigaud in the event of a sporadic closure of the resort. If the resort remains open, no refund, credit or date change will be granted on a ticket, regardless of the reason.

1. GENERAL TERMS

1.1 A ticket is required for anyone wishing to access the alpine touring trails. 

1.2 Only alpine touring skis or snowboards, snowshoes and fatbikes are allowed in the alpine touring trails. Pedestrians on foot are strictly prohibited. 

1.3 For all ticketing purchases, the reference date is the date of purchase. Proof of age is required (health insurance card and/or driver’s license) to get discount rates (senior, junior and toddler).  

1.4 A first purchase includes a reloadable access card. The card must be kept in order to reload it for future visits (this season and the ones to come, during Winter and Summer). A 5$ fee per card applies for any replacement.

1.5 Alpine touring trails are accessible everyday between 9am and sundown. Autonomous alpine touring or any mountain access outside of regular skiing operating hours is strictly prohibited. 

1.6 Mont Rigaud reserves the right to revoke the privileges that a lift ticket confers, and this without any refund, to anyone not complying with the Mountain Code of Conduct or showing disrespectful or offensive behavior.

1.7 Tickets are non-transferable and non-shareable.

1.8 Ticket resale is prohibited.

2. MODIFICATION AND REFUND POLICIES

2.1 A refund or date change is only granted by Mont Rigaud in the event of a sporadic closure of the resort. If the resort remains open, no refund, credit or date change will be granted on a ticket, regardless of the reason.

1. GENERAL CONDITIONS

1.1 Registrations to the Snow School programs are launched on September 1st each year. Registrations must be done online. Places are limited. Registrations are based on first come first served basis.

1.2 For all registrations, the reference date is September 30, 2026. A proof of age may be required (health insurance card and/or driver’s license). 

1.3 Complete payment is required to confirm a registration at the ski school.

1.4 Mountain and learning zone access is included for every Saturday and Sunday, from 9 a.m. to 9 p.m., from the first week to the last of the 8 -Week program (postponements included). 

1.5 Participants registered in an 8-Week program have the option to purchase an Unlimited Pass (every day from 9 a.m to 9 p.m) at 50% off (not included in the price of the program).

1.6 Participants who have completed an 8-Week program with the Snow School benefit from a priority re-enrollment for the following year. The details of this exclusive re-enrollment period are shared at the appropriate time with the graduates only. If the re-enrollment period is missed, no exception is granted and registration must be done as of September 1st like any other customer.

2. MODIFICATION AND REFUND POLICIES

2.1 Any change to a registration made prior to the start of the program results in a 25$ administrative fee and is subject to remaining availability.

2.2 No changes permitted after the start of the program: Chosen day and time upon registration apply for the entirety of the program.

2.3 Any refund also automatically revokes the right of access that is included with the 8-Week programs.               

2.4 Before the start of the program: A refund may be requested without justification. The total amount will be refunded. 

2.5 After the start of the program: A prorated reimbursement may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. Prorated refunds are based on the number of passed classes at the time of refund request and include a non-refundable administrative fee of $25. 

2.6 No refund, credit or make up class in case of absence, regardless of the reason.       

2.7 The ski school reserves the right to change the schedule or to cancel and postpone a lesson. In case of cancellation due to weather conditions, the cancelled lesson is automatically postponed to the end of the 8-Week program by adding an extra Saturday or Sunday. It is possible that one season may count more than one postponed lesson. The same policies (above) apply in case of absence to a postponed class.

2.8 WEATHER - The parent or the participant is responsible for verifying (on our website and Facebook) if the ski hill is in operation or if there is cancellation of the courses. No individual notice will be sent.

1. GENERAL TERMS

1.1 Registrations to the Snow School programs are launched on September 1st each year. Registrations must be done online. Places are limited. Registrations are based on first come first served basis.

1.2 For all registrations, the reference date is September 30, 2026. A proof of age may be required (health insurance card and/or driver’s license). 

1.3 Complete payment is required to confirm a registration at the ski school.

1.4 Mountain and learning zone access is included for every Saturday and Sunday, from 9 a.m. to 9 p.m., from the first week to the last of the 10-Week program (postponements included). 

1.5 Participants registered in an 10-Week program have the option to purchase an Unlimited Pass (every day from 9 a.m to 9 p.m) at 50% off (not included in the price of the program).

1.6 Participants who have completed an 10-Week program with the Snow School benefit from a priority re-enrollment for the following year. The details of this exclusive re-enrollment period are shared at the appropriate time with the graduates only. If the re-enrollment period is missed, no exception is granted and registration must be done as of September 1st like any other customer.

2. MODIFICATION AND REFUND POLICIES

2.1 Any change to a registration made prior to the start of the program results in a 25$ administrative fee and is subject to remaining availability.

2.2 No changes permitted after the start of the program: Chosen day and time upon registration apply for the entirety of the program.

2.3 Any refund also automatically revokes the right of access that is included with the 10-Week programs.                         

2.4 Before the start of the program: A refund may be requested without justification. The total amount will be refunded. 

2.5 After the start of the program: A prorated reimbursement may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. Prorated refunds are based on the number of passed classes at the time of refund request and include a non-refundable administrative fee of $25. 

2.6 No refund, credit or make up class in case of absence, regardless of the reason.       

2.7 The ski school reserves the right to change the schedule or to cancel and postpone a lesson. In case of cancellation due to weather conditions, the cancelled lesson is automatically postponed to the end of the 8 or 10-Week program by adding an extra Saturday or Sunday. It is possible that one season may count more than one postponed lesson. The same policies (above) apply in case of absence to a postponed class.

2.8 WEATHER - The parent or the participant is responsible for verifying (on our website and Facebook) if the ski hill is in operation or if there is cancellation of the courses. No individual notice will be sent.

1. GENERAL TERMS

1.1 Booking is possible only 7 days or less in advance: Initiation packages are made available 7 days in advance and are then subject to remaining availability.

1.2 For all ‘’My 1st Time’’ Initiation purchases, the reference date is the date of purchase. Proof of age may be required (health insurance card and/or driver’s license).

1.3 All participants of the ''My 1st Time'' Initiation must be 6 years old or over. 

1.4 Designed as an introduction for people who have never skied or snowboarded, only one participation in the "My First Time" package is allowed per client. 

1.5 We highly recommend arriving one hour before the lesson to pick up the rental equipment before your lesson.

2. MODIFICATION AND REFUND POLICIES

2.1 Up to 24 hours before the lesson: A modification or refund may be requested without justification. The total amount is refunded. 

2.2 Less than 24 hours before the lesson: A refund or date change is only granted by Mont Rigaud in the event of a sporadic closure of the resort or of the Snow School. If the resort and Snow School remain open, no refund, credit or date change will be granted, regardless of the reason.

1. GENERAL TERMS 

1.1 Booking is possible only 7 days or less in advance: Lessons are made available 7 days in advance and are then subject to remaining availability. 

1.2 For all private and semi-private purchases, the reference date is the date of purchase. Proof of age may be required (health insurance card and/or driver’s license).

1.3 A participant of a private lesson must be 3 years old or over. 

1.4 All participants of semi-private lessons must be 6 years old or over and be of the same skill level.

1.5 Access to the lifts is included during the time of the lesson only. If you wish to continue skiing or snowboarding after the lesson, a right of access (ticket or membership) is mandatory. 

1.6 We highly recommend arriving one hour before the lesson if you need to pick up rental equipment before your lesson. 

2. MODIFICATION AND REFUND POLICIES

2.1 Up to 24 hours before the lesson: A modification or refund may be requested without justification. The total amount is refunded. 

2.2 Less than 24 hours before the lesson: A refund or date change is only granted by Mont Rigaud in the event of a sporadic closure of the resort or of the Snow School. If the resort and Snow School remain open, no refund, credit or date change will be granted, regardless of the reason. 

1. GENERAL TERMS

1.1 Registrations to the Snow School programs are launched on September 1st each year. Registrations must be done online. Places are limited. Registrations are based on first come first served basis.

1.2 For all registrations, the reference date is September 30, 2026. A proof of age may be required (health insurance card and/or driver’s license). 

1.3 Mountain and Learning zone access is included, from 9 a.m. to 9 p.m., from the first day to the last day of the Camp (postponements included). 

1.4 Complete payment is required to confirm a registration at the ski school.

2. MODIFICATION AND REFUND POLICIES

2.1 Any change to a registration made prior to the start of the program results in a 25$ administrative fee and is subject to remaining availability.

2.2 No changes permitted after the start of the program: chosen time upon registration apply for the entirety of the program.               

2.3 Any refund also automatically revokes the right of access that is included with the camps.

2.4 Before the start of the program: A refund may be requested without justification. The total amount will be refunded. 

2.5 After the start of the program: A prorated reimbursement may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. Prorated refunds are based on the number of passed classes at the time of refund request and include a non-refundable administrative fee of $25. 

2.6 No refund, credit or make up class in case of absence, regardless of the reason.       

2.7 The ski school reserves the right to change the schedule or to cancel and postpone a lesson. In case of cancellation due to weather conditions, the cancelled lesson is automatically postponed to the end of the Christmas Camp by adding an extra day. It is possible that one season may count more than one postponed lesson. The same policies (above) apply in case of absence to a postponed class.

2.8 WEATHER - The parent or the participant is responsible for verifying (on our website and Facebook) if the ski hill is in operation or if there is cancellation of the courses. No individual notice will be sent.        

1. GENERAL TERMS

1.1 Registrations to the Snow School programs are launched on September 1st each year. Registrations must be done online. Places are limited. Registrations are based on first come first served basis.

1.2 For all registrations, the reference date is September 30, 2026. A proof of age may be required (health insurance card and/or driver’s license). 

1.3 Mountain and Learning zone access is included, from 9 a.m. to 9 p.m., from the first day to the last day of the Camp (postponements included). 

1.4 Complete payment is required to confirm a registration at the ski school.

2. MODIFICATION AND REFUND POLICIES

2.1 Any change to a registration made prior to the start of the program results in a 25$ administrative fee and is subject to remaining availability.

2.2 No changes permitted after the start of the program: chosen time upon registration apply for the entirety of the program.               

2.3 Any refund also automatically revokes the right of access that is included with the camps.

2.4 Before the start of the program: A refund may be requested without justification. The total amount will be refunded. 

2.5 After the start of the program: A prorated reimbursement may be requested solely in the case of serious injury/illness or move. Proof of the serious injury/illness or move is required. Prorated refunds are based on the number of passed classes at the time of refund request and include a non-refundable administrative fee of $25. 

2.6 No refund, credit or make up class in case of absence, regardless of the reason.       

2.7 The ski school reserves the right to change the schedule or to cancel and postpone a lesson. In case of cancellation due to weather conditions, the cancelled lesson is automatically postponed to the end of the March Break Camp by adding an extra day. It is possible that one season may count more than one postponed lesson. The same policies (above) apply in case of absence to a postponed class.

2.8 WEATHER - The parent or the participant is responsible for verifying (on our website and Facebook) if the ski hill is in operation or if there is cancellation of the courses. No individual notice will be sent.        

1. GENERAL TERMS 

1.1 For all daily equipment rental purchases, the reference date is the date of purchase. Proof of age is required (health insurance card and/or driver’s license) to get discount rates (junior and toddler).  

1.2 Purchase of a rental equipment doesn't grant access to the mountain or learning zone. A right of access (ticket or membership) is mandatory.

1.3 Normal wear and tear insurance included. The insurance does not cover damage caused by inappropriate or abusive use, damage caused by an accident, theft or loss of equipment.

1.4 Late fees apply if the equipment rental is returned later than scheduled on your rental period.

2. MODIFICATION AND REFUND POLICIES

2.1 Before you take possession of the equipment: a refund may be requested without justification. 

2.2 From the moment you take possession of the equipment: No refund will be granted regardless of the reason.

2.3 From the moment you take possession of the equipment: Under no circumstances is it possible to exchange ski equipment for snowboard equipment (or vice versa). A customer wishing to do so will have to pay again for the regular daily rental rates in effect.

2.4 At any time during the rental period, it is possible, without any additional fee, to adjust the size of the boots or helmet if you notice after a short period of time that another size would be more appropriate. 

1. GENERAL TERMS 

1.1 For daily alpine touring skis and snowshoe rental purchases, the reference date is the date of purchase. 

1.2 Purchase of a rental equipment doesn't grant access to the alpine touring trails. A right of access (ticket or membership) is mandatory.

1.3 Normal wear and tear insurance included. The insurance does not cover damage caused by inappropriate or abusive use, damage caused by an accident, theft or loss of equipment.

1.4 Late fees apply if the equipment rental is returned later than scheduled on your rental period.

2. MODIFICATION AND REFUND POLICIES

2.1 Before you take possession of the equipment: a refund may be requested without justification. 

2.2 From the moment you take possession of the equipment: No refund will be granted regardless of the reason.

2.3 From the moment you take possession of the equipment: Under no circumstances is it possible to exchange ski equipment for snowboard equipment (or vice versa). A customer wishing to do so will have to pay again for the regular daily rental rates in effect.

2.4 At any time during the rental period, it is possible, without any additional fee, to adjust the size of the boots or helmet if you notice after a short period of time that another size would be more appropriate. 

1. GENERAL TERMS 

1.1 Seasonal equipment rental sales are launched on September 1st each year. Purchases must be made online. Quantities are limited.

1.2 For all seasonal equipment rentals, the reference date is December 31st, 2026. Proof of age is required (health insurance card and/or driver’s license) to get discount rates (junior and toddler).  

1.3 Complete payment is required to confirm a reservation of seasonal equipment rental.

1.4 Normal wear and tear insurance included. The insurance does not cover damage caused by inappropriate or abusive use, damage caused by an accident, theft or loss of equipment.

1.5 Mandatory pick-up appointment: Appointments will range between November 7 and November 29th. The date and time chosen at the time of purchase is your mandatory appointment to pick-up the equipment. Choose your appointment carefully and make sure to mark this to your calendar. No equipment may be picked up outside of scheduled appointments.

1.6 A valid credit card (VISA or MASTERCARD) is mandatory for all seasonal equipment rentals. No equipment will be handed out without a valid credit card as a guaranty. This must be provided at the time of the mandatory pick-up appointment. 

2. MODIFICATION AND REFUND POLICIES

2.1 Prices of all seasonal equipment rentals include a non-refundable administrative fee of 25$. 

2.2 Before the equipment is picked up: A refund may be requested without justification. 

2.3 From the moment you take possession of the equipment: No refund will be granted regardless of the reason. 

2.4 From the moment you take possession of the equipment: Under no circumstances is it possible to exchange ski equipment for snowboard equipment (or vice versa), even for just a few hours, a day, or the remainder of the season. A customer wishing to do so will be subject to the regular daily rental rates in effect or will have to pay the regular seasonal rental rate again, subject to remaining availability.  

2.5 At any time during the season, it is possible, without any additional fee, to adjust the size of the boots or helmet for a child that might have outgrown them.

2.6 The equipment shall be returned on April 4, 2027, at the latest. You will be subjected to a penalty of $10.00, per day/per equipment, if you omit to return the equipment back by this date.

1. GENERAL TERMS 

1.1 Seasonal locker rental sales are launched on September 1st each year. Purchases must be made online. Quantities are limited.

1.2 The locker rental includes only the locker. The padlock is not included. 

1.3 Complete payment is required to confirm a reservation of seasonal locker rental.

1.4 Customers may take possession of the locker starting on November 7, 2026, by presenting themselves at customer service. The locker will not be given to a customer without him having in his possession his own personal padlock.   

1.5 The customer is responsible for keeping the locker locked at all times and is responsible for the contents of their locker. Mont Rigaud can not be held responsible for any theft, vandalism or loss of equipment or personal belongings.

1.6 The locker must be emptied of its contents and the padlock removed on April 4, 2027, at the latest. 

1.7 Customers who had a seasonal locker rental are given priority to reserve the same locker the following year. In August, a few weeks before the regular sales are launched, these customers are contacted individually by phone to offer them the opportunity to renew their seasonal locker rental. No exception will be made for customers who fail to secure (by payment) their locker during the one-week period allotted. In such cases, the purchase will have to be made as of September 1st like any new customer.

2. MODIFICATION AND REFUND POLICIES

2.1 Prices of all seasonal locker rentals include a non-refundable administrative fee of 25$.

2.2 Before you take possession of the locker: A refund may be requested without justification. 

2.3 From the moment you take possession of the locker: A refund will not be granted, regardless of the reason.